Privacy Policy

Quan Made LTD trading as Syba
Company Registration Number: 16112156
Registered in England and Wales

This Privacy Policy explains how Quan Made LTD trading as Syba ("Syba", "we", "us", "our") collects, uses, stores, and protects personal information from users ("you", "Users") of our website and services.

Syba is committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to our website, landing pages, online forms, and any products or services we provide.

1. Personal Information We Collect

We may collect personal information when you:

• visit our website
• book a call or submit a form
• sign up for emails or resources
• make a purchase
• contact us directly
• interact with ads or tracking tools

Information we may collect includes:

• name
• email address
• phone number
• business details
• project information
• any other details you choose to provide

We collect this information to communicate with you, respond to enquiries, deliver services, manage projects, take bookings, and send updates or follow-ups. You may choose not to provide certain information, but doing so may limit your ability to access some features.

2. Non-Personal Information We Collect

We may also collect non-personal technical information such as:

• browser type and version
• device type
• operating system
• IP address
• referring website
• pages viewed and time spent

This data helps us improve website performance, security, and user experience.

3. Cookies and Tracking Technologies

We use cookies and third-party tracking tools including (where applicable):

• Google Analytics
• Google Tag Manager
• Meta Pixel
• other performance or advertising tools

Cookies are small files stored on your browser that help us analyse traffic, understand user behaviour, and deliver relevant ads.

You can disable cookies through your browser settings. Some features may not function correctly if you do so.

4. How We Use Your Information

Site operation

We use analytics and technical data to improve the performance, usability, and security of our website.

Communication

If you opt in, we may send emails such as updates, resources, booking information, reminders, or marketing content. You can unsubscribe at any time.

Service delivery

We use your information to prepare proposals, deliver creative work, respond to support requests, and manage your projects.

Payments

Payments are processed securely via Stripe. We do not store your credit card information. Stripe’s policy:
https://stripe.com/gb/privacy

5. How We Protect Your Information

We use appropriate technical and organisational measures to protect your data from unauthorised access, misuse, alteration, disclosure, or loss. We only work with trusted third-party platforms that comply with the UK GDPR and recognised industry standards.

6. Sharing Your Information

We do not sell or trade your personal information.

We may share your data with trusted service providers who help us run our business, such as:

• payment processors
• scheduling or booking tools
• email platforms
• analytics providers
• advertising platforms
• web hosting providers

These providers only receive the data they need to perform their services and may store or process it according to their own policies.

7. Third-Party Websites

Our website may include links to external websites. We are not responsible for their content, practices, or policies. Any interaction with external sites is subject to the terms of those websites.

8. Your Data Rights

Under the UK GDPR, you have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• object to certain processing
• withdraw consent
• request restriction of processing

To exercise these rights, contact us using the details below. We may need to verify your identity.

9. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The "last updated" date below will change when updates are made. Your continued use of our site indicates acceptance of any changes.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, contact us at:

Quan Made LTD trading as Syba
Email: hello@wearesyba.com
Company Registration Number: 16112156
Registered in England and Wales

This Privacy Policy was last updated on 18/11/2025.